Shipping Guide
As we are now closing on May 5th 2024 we will not be sending out orders as regularly - we will be using that time to maintain stock and update the site as much as possible. Once we close the shop on May 5th we will process all outstanding orders in one large final post run.
We will endeavour to send out as many orders as we can thru April, and we will try to prioritise International orders, but it may be that any orders made now will not go in the post until May 6th. If you are in a hurry for an order (a birthday, or event etc.) please get in touch and we will do our best to rush your order out.
All orders are sent from the UK. If you cannot see an option for your country at checkout, please get in touch and we will get an up to date price.
Shipping Costs
The site automatically calculates the weight of your order based on the items you add to your cart so you don’t have to worry about working it out.
Tracking Numbers
Please note, our standard UK & Ireland mail options don't include tracking – only couriered options include tracking & signatures. It will be clearly marked if the mail service you are choosing includes tracking or a signature.
If your order has a tracking number it will be emailed to you in your shipping confirmation email.
For orders to the EU we only offer Tracked &/or Signed options, and due to changes in the law post-Brexit, we are only sending orders to the rest of the EU with import fees paid in advance. Unfortunately these services do cost more but we had too many orders go missing and without the insurance these services offer we couldn't continue to offer uninsured international services.
Delivery Times
All timescales quoted below are guidelines NOT guaranteed dates and are taken from the point they leave our warehouse NOT from when you order. You will receive an automated confirmation when your order has left our warehouse & we will contact you if there is any delay in shipping your order for any reason.
UK
- 1st Class: 1-2 days (most items next day)
- 2nd Class: 3-5 days
- Courier: 2-4 days
We use Royal Mail for all orders except those identified as Courier services. This means they will be sent through the regular post, no tracking or signatures are available. Courier services will need to be signed for and you will receive a tracking number.
PLEASE NOTE: UK Courier services are NOT Express services. We advise using couriers for larger orders due to weight or cost of order. Most of our UK couriers operate a 2 Day service, however this is 2 days from when we send it (most orders are sent within 3 days of ordering) - not a guarantee of delivery within 2 days. The quickest service we offer is 1st Class post & it is available on all orders below 2kg.
International Orders
Shipping times are only a guide for international orders as all items must pass to the local postal service & also through Customs at the point of entering their destination country - this can delay the shipment, especially at busy times of year such as Christmas.
Please note that post-Brexit all orders to the EU will be subject to Customs/Import Fees, this varies from region to region and in some cases can delay delivery.
If an order is returned to us because the recipient refused to pay Import fees (or cannot be contacted to pay them) then we will not be able to refund shipping costs.
We also recommend providing a phone number for all International orders so that your local carrier can contact you in the event of any delays/problems.
Europe
- Post: 7-14 days
- Courier: 3-5 days
USA & Canada
- Post: 14-21 days
- Courier: 5-7 days
RoW
- Regular Post: 14-21 days (may be longer for remote areas)
- Courier: 7-10 days
EU Pre-Paid Import Fees
For customers in the EU (Including Rep of Ireland) ALL orders are now subject to local VAT & Import Fees. On average this is a further 20-25% in VAT, plus import duty and handling fees. There is nothing that we can do about these charges, and they affect any order regardless of size or cost.
We have added the option to order to several EU countries using couriers that will pay import fees in advance and we will not send orders to the EU without prepaid taxes. This gives customers as complete a cost as possible and also avoids hold ups at border control. Unfortunately these fees are very high as they combine the couriers shipping costs, a handling fee, import taxes and local VAT - we can only apologise for the high cost & hassle, but this is the best we can do to continue to support shipping to the EU. (yes, we hate everyone who voted for this too!)
PLEASE NOTE: These costs are changing regularly, we are trying to keep on top of this but if there is a short fall we may have to invoice you for the difference, or cancel your order.
If you cannot see an option for your country at checkout, please get in touch and we will get an up to date price.
The only exception to this is single shirt orders to the Republic of Ireland, which we still offer the regular postal service - however these are still subject to import fees which will be charged on the customers end.